Copia Management, LLC — SMS Terms & Conditions

Effective Date: 1/1/2026

Last Updated: 2/4/2026

1. Program Overview

By opting in, you agree to receive SMS (text) messages from Copia Management, LLC and its authorized service providers. These messages may include:

• Appointment reminders

• Property updates (e.g., maintenance, inspections, lease renewals)

• Account notifications (e.g., billing, rent reminders)

• Service announcements

Messaging frequency may vary depending on the type of communication and your engagement with our services.

2. Opt-In Consent

By providing your mobile number and opting in through any of the methods below, you:

1. Consent to receive recurring SMS messages from Copia Management, LLC, even if your number is registered on state or federal Do Not Call lists.

2. Represent that you are the owner or authorized user of the number provided.

Ways to opt in include:

• Completing a form on our website or property management portal

• Checking a consent box during intake or service enrollment

• Providing verbal consent to our staff during a call or in-person interaction

• Texting a keyword to a Copia messaging number (e.g., “JOIN”, “YES”)

Standard message and data rates may apply per your mobile carrier plan.

3. Opt-Out / Unsubscribe

You may withdraw consent and stop receiving SMS messages at any time. To opt out:

• Reply STOP to any SMS message received from Copia Management, LLC

After sending STOP, you may receive a one-time confirmation message. Opt-out requests will be processed promptly, though messages already scheduled may still be delivered.

4. Help & Support

If you need assistance with our SMS program:

• Reply HELP to any Copia SMS

• Email: [Insert support email]

• Call: [Insert support phone number]

5. Message Frequency & Carrier Limitations

• Messaging frequency may vary based on the types of notices or alerts you receive.

• Copia Management, LLC does not guarantee delivery or timely delivery of messages; carriers are not liable for delayed or undelivered messages.

• You are responsible for any message or data rates associated with SMS messaging per your service plan.

6. Privacy & Data Use

Your phone number and consent to receive SMS messages will not be shared or sold to third parties for marketing purposes outside of Copia Management’s communications. Copia’s Privacy Policy governs how your information is collected, stored, and used.

Your SMS consent and mobile number information will be handled in accordance with applicable federal and state privacy and data-protection laws.

7. Acknowledgment & Agreement

By opting in to Copia Management’s SMS communications, you acknowledge that:

• You have read, understand, and agree to these SMS Terms & Conditions

• You authorize Copia Management to send recurring text messages to the mobile number you provided

• Participation in this program is voluntary and not required to receive services

8. Changes to These Terms

Copia Management, LLC may modify these SMS Terms & Conditions at any time. Revised terms will be effective upon posting on our website or delivery via SMS where applicable. Continued receipt of messages constitutes acceptance of the updated terms.